Wednesday, July 22, 2020

Bits

I found it disturbing that Indonesian women are dying from undiscovered cervical cancer because they are not well educated about cancer and are embarrassed by the thought of male doctors examining them and having PAP smears. Humanity has to realise that as an adult none of their body parts are special or taboo.

Sister masks up when in close contact with her students but when in front of the class, unmasks. She leaves the classroom door open to make sure air is circulating and some boys have complained that they are cold. Put warm clothes on, she told them.

Mother's house has been sold. AU$100,000 less than was suggested by the real estate agent and they always overestimate the price. It was sold for a price we all thought was fair. What is Mother going to do with over half a million dollars? I've no idea and I've done enough hard work with the sale. She can seek professional advice.

Coincidentally when both us and she were out exercising, we ran into our Hairdresser Friend who is just back from six weeks with her elderly mother. The time was supposed to be half that but our friend discovered her mother's carer was not being careful about COVID and the carers grandchildren lived in a Melbourne hotspot and they had been visiting. We chatted with her for an hour but it was so cold, I was shivering and then a brief shower came through. It was so nice to talk to someone after so long. Legal? Not legal?

It never rains but pours. Later my former gay workmate messaged me and he was early on his way to an appointment in the city on a tram and asked if I wanted to come down to the tram stop below for a chat. I did, and that was nice too. No social contact for a couple of weeks and then twice in one day. Legal? Not legal?

We had bought new headphones for R's bedroom tv. There was static and popping noises. He was not happy with them. Irrationally rather than getting the company to sort out problems, three days later we went to Good Guys. They had a set that looked ok. The salesman was smoking hot, not that he influenced our decision to buy them. The quoted price of $150 dropped to $130 when we paid. We were so happy.

Once home and we looked at the receipt, it had been loaded by $30 for a three year warranty. There is always a one year warranty on goods here, and you can argue over compensation if a product fails within a reasonable period longer than one year. We never buy extended warranties, so why is it showing on the bill? I really like Good Guys, but this salesperson loaded us with an extended warranty without asking us. I suggest that the quoted price of $150 was a top retail price and the salesman thought we would be so happy at paying $20 less, we wouldn't query or check the receipt. We did, and I called on the phone and while we have to visit the store again, we will be refunded $30. Further, the headphones cost half that of the defective set and work really well.

But can we afford to throw away $200 on the better quality but defective earphones from JB Hi-Fi? No. While he wasn't keen as he becomes embarrassed in such situations, and I do too really, I was determined to return the defective headphones and receive a refund. While R asked me to do the talking, he ended up doing it himself and after half an hour of to-ing and fro-ing, the $200 was back in his bank account.

At the end of day, well done to both JB Hi-Fi and The Good Guys for good customer service, but when we return to Good Guys and the same salesman is there, I will say something to him.

Much more to say, but this is surely enough in one hit. Thanks for reading.

41 comments:

  1. I suspect it isn't just Indonesian women who are dying from undiscovered cervical cancer. Which is sad and bad.
    I am glad that your mother's house has been sold. Perhaps the price achieved would have been higher in a covid free environment but half a million is a very, very nice nestegg.
    Well done on successfully negotiating with both stores. I dread it too, but usually gird my loins. Usually.

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    1. EC, medical care all over the world is lacking, but it shouldn't be because of embarrassment. Thanks. The store business did not quite turn out as we thought.

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  2. It is great news your mother has sold a house it not easy here in pandemic time.

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    1. Gosia, yes, it is good think in a bad time. Developers look to the future.

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  3. It's criminal that women around the world can die of anything because of the taboo of seeing a male doctor, or, often, because of the taboo of going to a doctor without a male to escort them. Both things make my blood boil.

    I'm so glad your mother's house sold and if you feel she got a fair price, she likely did.

    I don't mind dealing with the return of merchandise if there is something wrong with it. But I do cringe when my mother tells me about the latest thing she bought and then "changed her mind" and returned. It was really a problem with her for awhile, although she's not buying anything lately because of the virus. Well done on sticking with your principles and I would have been the same about the unagreed-upon extended warranty. That's not even legal, is it?

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    1. Jenny, me too. It is cultural and hard to change. Yes, it was a fair price. Change of mind here, you probably need to have original packaging so the product can be restored to as almost new. See tomorrow's post about the extended warranty.

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  4. Smoking hot...what...pot?

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    1. smoking hot = very good looking = appealing = sexy = I'd like to get to know him better.

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    2. River, have his babies even. I am sure Lee knew what I meant.

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  5. Anonymous9:19 am

    Like sister, I wear a mask when teaching too but ours have to stay on the whole time (except when I working on pronunciation). Thu students also wear masks which has made hearing them somewhat challenging. Oh and I leave the door open and usually a window too, making the air conditioner useless and the classroom stiflingly hot! Thank God classes finish today. Bunyip

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    1. Summer holidays for you then Bunyip? Yes, you really have to project your voice to be heard, and soft spoken people won't be heard at all.

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  6. That is very bad on the salesmans part but it happens all the time in the stores where they have a KPI to achieve. Which is why I think KPIs are a stupid idea. They don't do anything for the customer - if the customer wants something they will buy it!

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    1. Snoskred, it wasn't quite as I thought. See tomorrow's post. KPIs are a load of....

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  7. Getting refunds here in France is like getting blood from a stone. Even though European law insists that we should, they just say 'NO'.

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  8. I always look receipt and seem like usual there some off.

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    1. We need to Dora, before we leave the store.

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  9. Now that your mum's house has been sold for a fair price, what IS she going to do with over half a million dollars? You and your sibs must arrange for a trusted accountant and lawyer to invest the money safely and to write a will according to her wishes. Otherwise her half a million dollars will disappear within a year.

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    1. Hels, while not a year, yes, the money would quickly slip through her fingers. I truly don't know what we will do.

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  10. A half a million dollars? As long as you're willing to live a middle-class lifestyle, that could last you a long time.

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    1. Kirk, except she doesn't really need it. The old age pension is an adequate income, but if she wants higher standard care in a nursing home, the money needs to be available.

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  11. Glad to hear you and R both had money refunded and shame on that salesman adding the extra without asking.
    Good to hear Mother's house has been sold at last, that will be a weight off her mind, no longer having to even think about it or deal with anything in the yard etc. Half a million dollars would last me a long time.

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    1. River, as I commented earlier, see tomorrow's post about the extra. She still has 120 days to worry about it.

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  12. Maybe the financial climate at the moment had a bit to do with it butI think someone (aka the purchaser) got a bargain. But if all the family were satisfied with $500,000 then that's all that matters.
    Is a seperate 'granny flat' on the cards?

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    1. Cathy, for the last 2 years she has lived with my brother who is her paid carer. That won't change. She is too frail to manage on her on her own now, even in a granny flat.

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  13. Half a million would pay for a lot of extra care if she ever needs it, good to have if she needs it. I hate extended warranties, I almost never return something that is defective.

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    1. Travel, she is expecting to be found dead in bed. Oh that it would be so easy. Extended warranties are simply not good value.

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  14. It was nice that your Mom's house got sold, house prices seem to be falling due to Covid.
    Quite sneaky of the cashier to load the extended guarantee without asking if you wanted it.

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    1. Sami, yes glad the house matter has been sorted. See tomorrow's post about the warranty.

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  15. Not good when people are not educated about their health no matter where they are from. Lives could be saved.
    Gee, that's good your mum house is sold and if she does have to go into care it does cost heaps as you would know.
    That was very cheeky of that person for putting the extra on your purchase and infact down right rude - glad you can get your money back.
    Take care.

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    1. Margaret, in this case, many lives. The extra charge wasn't quite as it seemed.

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  16. Oh well done on taking the detective headphones back Andrew, I hate doing that too, but strangely enough not as much as when I was younger, turning into grumpy old woman 😀 You must be relieved that mum's house is sold, one less thing to worry about. Are you both wearing masks when you go out?

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    1. Grace, yes we are masking up. We have to from today, Thursday.

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  17. Don't just say something to the salesman -- take his picture! LOL

    Seriously, bravo for sticking up for yourself. Electronics stores seem especially bad when it comes to customer rip-offs.

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    1. Steve, these extended warranties are a real rip off. Why would you spend $30 on a warranty for something that costs $100.

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  18. Oh my, you sound like my husband. He's the type to say something to the salesperson.

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    1. Gigi, fortunately I kept my mouth shut. See today's post.

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  19. Extended warranties are a total ripoff and most of the funds go into the sales-jerk who sold it.

    That's whole pile of lovely money for mum. I hope her will is in order for fair shares. I've seen so many catastrophic estates (as an accountant) that I can't count them. You wouldn't believe. Including my dad's.

    XO
    WWW

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    1. WWW, while outdated, she has a will dividing all equally between her four children. What to do with the money is the question now.

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  20. I didn't know headphones cost so much. I don't think I've ever owned a pair. Good for you getting a refund on a defective sale. Half million dollars, wow!

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    1. They are cordless and work to a range of a few metres. R watching tv in bed at night in the next room does not disturb my sleep with the tv noise.

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Before you change something, find out why it is the way it is in the first place - unknown.