Tuesday, August 27, 2019

Australia Post Fail

Australia and England are first world countries. Why has our respective countries postal services fallen apart? Perhaps fault is in Australia.

We posted a birthday card to Bone Doctor from England a couple of weeks before her birthday. It arrived in time. We posted a birthday card to Sister, also in a timely manner but the last time I spoke to her, it had not arrived some 4 to 5 weeks later. We sent a postcard to Mother from England. As of last Thursday, again about 4 weeks later, it had not arrived.

Mother posted Sister a birthday card and weeks later it had not arrived, a distance of less than 100 kilometres.

I sent an A4 sized hard cardboard envelope to R's 3 year old great nephew containing three sheets of stickers and the postage was $12. When will it arrive in the UK via Australia Post, if ever?

Today some photos arrived by post from one of R's English cousins. The date stamp on the envelope was 13/08 and the arrival date 27/08. That is fairly standard as we have been used to but still, it is two weeks. Surely two days for sorting in England, two days for air travel and two days sorting here, maximum six days.

Yet, last week I ordered a new remote control for R's digital tv recorder from Sydney. He wears out the the 30 second forward skip button going through tv ads. It was a parcel in the hands of Australia Post. I ordered it on Wednesday and it arrived Friday. Great service.

But what has happened to our normal postal service?




33 comments:

  1. A few years ago, I have a letter that was delayed by months. I mailed a letter of complaint to the head of the US Postal Service (I pass within 4 blocks of his office each day.) I received a prompt response, by email. I wonder how much longer it will be, before mail service ends, and only package delivery remains.

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    1. Travel, what was the explanation of the delay? Maybe we will be forced to private mail delivery companies.

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    2. The explanation was, "the mail carrier will be counseled and offered additional training." I had moved from one high rise to another, and the carrier hadn't bothered to look up the forwarding address for months, on a list that was posted in the mail room of the building.

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  2. Our friends who live in Cape Town tell us not to send them anything by post but to use a courier service instead otherwise they would never receive it.

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    1. JayCee, I can only imagine about the SA postal service, but really, it can't be worse than here. Using courier services is what we are clearly being forced into using.

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    2. The thing about a courier service is you often have to be home to sign for the item, tricky if you don't have a definite delivery date.

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  3. I only ever write and send parcels to the grandchildren these days Andrew but you are so right about buying on line.. zip and it's there pronto!

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    1. Grace, well I wonder how your letters go when you send them to your grandchildren. I am sure the parcels do arrive promptly.

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  4. When I did my Gap Year overseas in 1966, there were no email and long distance phone calls (well, not that the family could afford anyway). So we had to wait for an 8 day aerogram, read it and send a response that would take another 8 days to get there.

    These days, I am mostly very pleased with the service. Even though you clearly had two pissy experiences.

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    1. Gosh Hels, I had forgotten about aerograms. The Aus Post letter service does not work well. I have many examples over the last few years.

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  5. Hmm. I sent a parcel to my son in Mauritius earlier in the year, and was pretty shocked when it took over 6 weeks to arrive. He said that's par for the course there, and finished with just one word: Africa. Of which Mauritius is part.

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    1. Hello Rozzie. Been missing you. Yeah, that is to be expected I think in Africa, but such slack service should not happen here. Funny, when we were in South Africa, everything that wasn't quite right was explained away by, it is Africa.

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  6. We don't seem to have too many problems with internal post in the UK - as yet.

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    1. Tasker, it is really hard to know where it goes wrong from the UK, but I expect here.

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  7. I get junk mail right on time.

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  8. Anonymous1:36 am

    In Canada the postal service is known as "snail mail". In order to ensure faster delivery you have to buy "tracking." International service is now just hopeless, use a courier.
    Roderick

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    1. Roderick, we don't have tracking for normal mail but we do have Express Post, which of course costs more. I wonder if they are trying to force people to use that. The focus is now on money making parcel delivery.

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  9. Definitely a problem there.
    When I send the twins cards, they'll arrive on different days, which is a bit annoying, but the lag time isn't nearly that great.

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    1. Sandra, that is almost funny, twins receiving their cards on different days. At least you don't do the no no of sending one card for both.

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  10. That delay sounds very odd. I can picture things going slowly now and then but it sounds like a normal event. Our postal service still seems fairly good in Canada, although due to cutbacks we now mail a letter to an address within our town and it takes three days to arrive because all mail goes to the city two hours from here, gets sorted, and then comes back to the local post office for delivery! But it's quite reliable, at least for now. At work it has changed how we do things - we email a lot of documents or hand-deliver if it's close by.

    It has to be very frustrating to mail a letter or card and not know if it will arrive on time, or ever.

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    1. Jenny, we have the same centralised post sorting issue, but that is a one day delay perhaps. There are some special things that we like to send by post. Australia seems to have a third world postal service.

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  11. There doesn't seem to be a pattern to it either. I do use our mail, and sometimes letters/parcels arrive very promptly. And sometimes things going to the same destination take weeks. So far, they have all arrived (I think) but I am not happy. I have found that the time that mail I have posted overseas to arrive is much more predictable (and often quicker) than mail posted to Australian directions.

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    1. EC, too true, no pattern to it. We will see when R's great nephew receives his little parcel.

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  12. I do have to laugh Andrew because such is the same here. They charge more to mail snail mail, and yet literally, a snail would get it to us faster. The only thing not affected by this is Amazon.com. Their stuff always gets here fast!

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    1. Maribeth, funny about how Amazon is so speedy. That is the way the world is headed.

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  13. Australia has a postal service?? Who knew??
    I'm kidding of course. I rarely get mail because my bills come online and get paid the same way, but my sister and I write to each other occasionally and the letters arrive in good time. online purchases of things like books and dvds arrive within the expected time too, with one exception, which turned out to be my own fault. I'd typed in a wrong digit on my postcode so the item went to WA instead of SA. I eventually received it about six weeks later after many emails between me and the sender.

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    1. River, don't you just hate it when you make the mistake and you don't know and it is mystery as to why something doesn't work. Assuming Adelaide or South Australia was part of the address, I am surprised that the post code took over. Maybe that is auto sorting of mail.

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  14. I am beginning to think of Melbourne as a postal black hole. I had a package stuck there since Friday last week, it finally got to me today, and there is another one which has been there since Monday, not looking good for arriving here anytime soon. :/

    Customs seems to be slow but even worse the postal centre seems to be slow at putting things on the truck to drive up to Sydney.

    Sydney is a bit quicker to process things, generally if it arrives in Sydney I get it here the next day. :)

    I have over 16 packages in transit as I type this and it is very frustrating in general..

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    1. Snoskred, no one is working well in Melbourne as we are all fed up with winter. 16 packages in transit! I am not sure if I am impressed or not.

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  15. Uh oh. That's no good. We have sketchy service too, especially from southern Oregon, where my brother lives. We joke the pony express would be faster. I joke I could walk it faster. Probably not on the last.

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    1. Strayer, I suspect our postal system has learnt some lessons from yours.

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