Sunday, July 15, 2018

The Post Office strikes again

BAD is still in Venice.

A couple of readers wondered about the battery life of our Dyson stick vacuum cleaner which we bought, hard to believe, five years ago. Well River, you were right. It did wear out, after nearly five years. I don't think five years is too bad really.

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The vacuum cleaner starting cutting out especially on the higher setting, but also on the lower setting after a long use. This normally happens if you fail to empty the dust or if it is blocked, so that it doesn't put strain on the motor. I cleaned it meticulously, but still it was cutting out. I spent perhaps two hours on the net in hourly blocks researching what was wrong with it.


Eventually I think I worked it out. When the battery fails to deliver enough current, the system heats under the strain and to protect the motor, a thermal cut out shuts the motor down. Remember, I was only thinking this, I wasn't sure. I explained to R and he agreed with me. But is it able to be changed by an amateur? I examined and found a large button I had never noticed. I pressed and I could pull the battery away from the rest of the unit.

I had a look online for a battery and came across one at a company called Battery Aussie. I assumed the company was in China, but it isn't. It is a local company in Melbourne. We decided we would risk the money on it being a failing battery. I ordered the new battery which was $40 plus postage, nearly $50 all up.

All went smoothly. The next day the company emailed and asked for more information and a photo of the battery, which I sent by return post (what? My fingers did it). Great that they were taking good care to ensure I had ordered the correct battery.

That was about the 22nd June. Waiting, waiting, waiting. Given I thought it was coming from China and not Dandenong South, I was being patient. Come the 12th of July, I sent the company a polite enquiring email. The company replied with an apology, not that it had done anything wrong, with the tracking details. Perhaps it should have sent me the tracking details originally.


Ok, so it might be at the post office or it might have been returned to sender. On the 13th I went across the road to the post office, and sure enough, there it was and had been sitting there since the 2nd, ten days. I told the post office boss that we never received a delivery card and that it was now at the post office for collection, and he shrugged his shoulders, it happens, he said. Well, it was sitting in his post office. After a few days of non collection, why didn't he notify us?

Australia Post makes most of its money now from parcel delivery but given how appalling its service is, I can't see it being sustainable. I think this is what the government wants so it can sell it off, no doubt to an overseas corporation.

Well, we now have the new battery and it does seem that the old battery was failing. I am pleased with Battery Australia. They have batteries for just about everything at good prices, and I have since come across the price for a Dyson branded battery and it is nearly double. Whether this one lasts five year or not remains to be seen. I'll let you know in five years or earlier if it fails, assuming I last five more years. Next in my online purchases is the nightmare of Little Jo's birthday present. The old battery has gone into the battery recycling bin in the basement.

18 comments:

  1. Sigh on the post office front. And hooray for a relatively cheap fix for the Dyson.

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    1. EC, our post office has new owners, who are not a patch on the previous owners, who I reckon would have contacted us.

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  2. This area here where I live, for some reason, doesn't appear to have much trouble with Aus Post...speaking for myself, anyway. I'm always impressed with the service, and with the service of my postman and delivery guys. Often my postie, Michael drives his little motor bike into my yard, blowing its horn and delivers to my door rather than put whatever it is in my mailbox. I think he likes a chat. He's lovely man.

    Have a great week, Andrew. :)

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    1. Lee, I think you said that before, kind of. That is a local personal connection, and terrific. So when Aus Post does fail to deliver, don't blame your local, friendly and helpful staff.

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  3. I'm the Mrs Fix It in our house. I pride myself in changing batteries, repairing appliances, etc.
    Our mail actually goes to the Post Office, as we live in a very rural area, and if we had a mailbox, it would be easy to steal from. This we have had a PO Box for 20 years.
    The nice part of this is that I know all the Clerks. In fact if I am expecting a package, and I do not get a card, I will go up to the window and tell them, "I have ESP. It tells me, I have a package!" Usually I do and we all joke about it.

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    1. Ah, Mend it Maribeth. Isn't knowing people in your local shops for local people just wonderful. Surprisingly in this city of nearly 5 million people, we do have local relationships with folk.

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  4. Five years seems acceptable these days. I still have an old upright Hoover (with a cloth bag) which was bought in the 60's; it's never complained.

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    1. Cro, I hope you push the heavy old beast around and not Lady Magnon. Cloth bags. I had forgotten about them. To save money, we used a cloth bag in the old reVolta.

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  5. Well its good you got the replacement.

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    1. Strayer, used it a few times now, and all is good.

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  6. That's the place where hubby ordered the battery for my mobile that is now dead!! Not the battery's fault I'm sure, I'm still hoping it can be revived after all connections are re-checked when he has time.
    Haven't had a problem with my local Post office, but in January we sent an express letter to Portugal from a Sydney post office who promised delivery would be within 5 days, and it arrived 12 days later, well past the date we needed the power of attorney handed in, and it cost a lot of money too, so we weren't impressed.

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    1. Sami, perfect tale of Australia Post not delivering, even though you paid a premium price. Though to be fair, the problem could have been in Portugal and not Australia.

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  7. That Postmaster needs a slap on the wrist, slacking on the job is not acceptable.

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    1. River, down the street a bit is another post office, with a very stern madame in charge with thirty years of post office experience. I am sure if our parcel went there, she would have contacted us quickly.

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  8. Do not even get me started, about Dyson. :) Five years life really is not very good, not sure the ACCC would approve.

    I am not a fan in general, and especially not of the "new" hand dryer. The airblades are great, but a local place has installed something else entirely and I believe it may be the most stupid invention ever.. I took a photo for an upcoming Friday post, will make it post this Friday instead. :)

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    1. Snoskred, I think of phone batteries and computer batteries and really, five years isn't bad. If you mean those hand dryers where you put your hands in vertically, there is one problem I know of with them. We first came across them on a Shinkansen train in Japan, 2012, but they weren't Dyson.

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  9. Our stick recently stopped working, well the motorised head did. The amount of hair caught in a tiny little space was to blame, my goodness, there was SO MUCH.

    I have made at least 5 complaints in 6 months against Australia Post and their terrible systems/lack of care/whatever. They just make shit up over and over again, it really is quite amazing what they will tell you to hopefully get you off their back. However I call them out on it each time and then nothing ever happens. Sigh. I bet I'm on a list!!

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    1. Fen, I saw someone in HN the other day who wanted their stick repaired and the staff were pointing out to them how clogged up the foot was, along with the filters. My last complaint went unanswered by Aus Post. It's a disgrace. It is ok to be on such lists, unlike a Border Force list.

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