Wednesday, January 03, 2018

Miss Millicent Friendly writes an email

Points to you if you know who Miss Millicent Friendly is without Googling. It could as easily be Mrs Murgatroyd McConachy of Upper Kombuctor West. More points if you know about that town.

I mucked up this time and I don't normally fall for such promotions. Here is why.

This was a good deal, a roll of aluminium foil in a reusable plastic dispenser. The brand is Multix, a big and well known company. A little research tells me it is owned by a larger company called McPhersons, which has fingers in many pies, here in Australia, across the waters to New Zealand and in Asia. A snip from their website.

McPherson’s, established in 1860, is a leading supplier of health, beauty, household, personal care and home appliance products in Australasia, with operations in Australia, New Zealand and Asia. The Health, Wellness & Beauty division markets and distributes beauty care, hair care, skin care and fragrance product ranges, kitchen essentials such as baking paper, cling wrap and aluminium foil, and personal care items such as facial wipes, cotton pads and foot comfort products. The Home Appliances division markets and distributes large appliances such as ovens, cooktops, washing machines and dishwashers.
In addition, by managing and representing major international brands together with retailers’ private labels, we are able to provide retail customers with a one-source opportunity for complete category management from product innovation and range development to a menu of how the ranges are delivered and managed in-store.
McPherson’s manages some significant brands for overseas agency partners such as Gucci and Hugo Boss prestige fragrances and Trilogy skincare; however, the majority of revenue is derived from the company’s diversified portfolio of owned market-leading brands, including Manicare, Lady JayneDr. LeWinn’sA'kin, Swisspers, Moosehead, Maseur, Multix, Euromaid and Baumatic.
McPherson’s has a large customer base, servicing approximately 10,000 retail outlets, most of the region’s leading retailers, including supermarkets, discount department stores, department stores, pharmacies and independent housewares stores.
I have not sent my complaint email to the company, yet. A picture saves many words.


Now, when after a year the foil runs out, you would think you were safe in buying the same brand of foil to fit into the plastic dispenser? Yes? No! Note the widths of the new roll and the older dispenser. The 30cm wide roll will not fit into the 29.6cm dispenser. If you are unmetricated, that is less than 1/4 of an inch.

I have sent the complaint now.

About a year ago we bought a promoted special at a Coles supermarket, a roll of Multix Alfoil in a reusable plastic dispenser. I hate it when a box starts to disintegrate before the roll of whatever runs out. The foil ran out and so we bought a new roll of Multix Alfoil and it does not fit the dispenser. Looking more closely, the dispenser is for a 29.6cm wide roll and the roll we bought is 30cm. Of course we can't return it to the supermarket as the box has been opened. I can only say we feel very cheated and I ask, if you were buying the same brand and same length replacement roll for a dispenser, would you check the width? Is a 29.6cm roll still available? 

Later edit: 

Miss Millencent Friendly  was a character in a board game called Art Auction. I always selected her character. Upper Kombuctor West was a fictional town in a variety show where lived......an old lady. I can't remember now.

I received this reply the following day.

Good Afternoon Andrew

Thank you for your enquiry in regards to the Multix Alfoil Dispenser and
Refill Pack.

The item and its refill pack was discontinued several months ago and is no
longer available.

The refill pack was produced specifically to fit the dispenser pack.

We are sorry for any inconvenience caused.


Kind Regards

Robyn
McPherson's | Customer Service Team
Beauty, Wellness & Health

McPherson’s Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208


26 comments:

  1. Good luck.
    My goodness they have their (no doubt very profitable) fingers in a lot of pies.

    ReplyDelete
    Replies
    1. EC, indeed they do, perhaps copying Japanese companies, diversify.

      Delete
  2. In your photo the dispenser looks wider than the box, so I wondered what the problem was. Perhaps the regular foil instead of the Heavy Duty is the one that fits the dispenser? Unless the dispenser roll was also Heavy Duty. I suspect a lot of recycling bins are going to be full of useless dispensers if that is the case.
    Just wrap a little duct tape around the falling apart cardboard box.

    ReplyDelete
    Replies
    1. River, it could be that about it being heavy duty, but a year after we bought the dispenser, who would have thought to check that. Yes, if something does fall apart like that, I do stick it up with sticky tape.

      Delete
  3. Good luck with hearing back from them. I wrote them an email a while ago as I was no longer able to find my favourite blueberry scented rubbish bin bags, never got a reply. :(

    I still have a few left but knowing I am unlikely to see them again, I now use them once in a blue moon, which is appropriate as they are a gorgeous shade of cobalt blue. :)

    ReplyDelete
    Replies
    1. Snoskred, such a minor problem you have compared to my major problem with McPhersons. Ok, I do rather like the sound of cobalt blue rubbish bags.

      Delete
  4. Oh! Dear! That's not a good way to start off a New Year!

    ReplyDelete
  5. Let's hope you have some luck with that company.

    ReplyDelete
    Replies
    1. Margaret, from the comment by Snoskred, it is unlikely. I should sue.

      Delete
  6. Certain things are designed to drive us bonkers. Yet another example!

    ReplyDelete
    Replies
    1. Cro, at times we feel a bit powerless to change really wrong things in this world. An attempt at changing a smaller one my make us feel like we can achieve.

      Delete
  7. Good luck with that. I don't like their foil anyway.

    ReplyDelete
    Replies
    1. Diane, a recommendation for an alternative?

      Delete
  8. Manufacturers are very good at this sort of thing.. IKEA is the worst!

    ReplyDelete
    Replies
    1. Grace, never bought a lot of IKEA, but I know they use unusual light fittings at times, and there are no globes available for them if they fail.

      Delete
  9. Makes no sense to make a product in a different size.
    The law says you need a receipt to return a product that doesn't perform the function you want it for, but no mention of the package. I actually got a Christmas gift - a mobile charger - that doesn't work properly and I have asked the person who gave it to me for the receipt but I had already thrown out the box, but can still return it, reason why I investigated.
    Good luck with your complaint. Maybe they now make bigger dispensers and will send you a new one.

    ReplyDelete
    Replies
    1. Sami, that is a very clear case of a defective product. In my opinion, you should only ever buy the brand name chargers because of the fire risk, but maybe it was.

      Delete
  10. Oh brother. They create a product then don't follow through with it, create different sizes, forget the consumer may have actually believed their promotion before, and don't care.

    ReplyDelete
    Replies
    1. Well Strayer, I have given them some negative publicity and I certainly won't buy their products again.

      Delete
  11. Mrs. McGillacuddy from Upper Kombukta West.
    With her window dressing son Robert.

    ReplyDelete
    Replies
    1. Jayne, you are quite correct and you brought a big smile to my face. Thank you.

      Delete
  12. I might have to try sending another email in that case! ;)

    ReplyDelete
    Replies
    1. Why Snoskred? I didn't get any payola!

      Delete
  13. I still have the dispenser packs for cling film and foil I purchased years ago. I found that the foil from Ali fits the pack, but others don't so I use my Stanley knife and trim the cardboard roll, and voila, it fits.

    ReplyDelete
    Replies
    1. Very clever tezzapel but where were you when I needed you two and half years ago 😀 I'd forgotten all about the dispenser.

      Delete

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