I mucked up this time and I don't normally fall for such promotions. Here is why.
This was a good deal, a roll of aluminium foil in a reusable plastic dispenser. The brand is Multix, a big and well known company. A little research tells me it is owned by a larger company called McPhersons, which has fingers in many pies, here in Australia, across the waters to New Zealand and in Asia. A snip from their website.
McPherson’s, established in 1860, is a leading supplier of health, beauty, household, personal care and home appliance products in Australasia, with operations in Australia, New Zealand and Asia. The Health, Wellness & Beauty division markets and distributes beauty care, hair care, skin care and fragrance product ranges, kitchen essentials such as baking paper, cling wrap and aluminium foil, and personal care items such as facial wipes, cotton pads and foot comfort products. The Home Appliances division markets and distributes large appliances such as ovens, cooktops, washing machines and dishwashers.
In addition, by managing and representing major international brands together with retailers’ private labels, we are able to provide retail customers with a one-source opportunity for complete category management from product innovation and range development to a menu of how the ranges are delivered and managed in-store.
McPherson’s manages some significant brands for overseas agency partners such as Gucci and Hugo Boss prestige fragrances and Trilogy skincare; however, the majority of revenue is derived from the company’s diversified portfolio of owned market-leading brands, including Manicare, Lady Jayne, Dr. LeWinn’s, A'kin, Swisspers, Moosehead, Maseur, Multix, Euromaid and Baumatic.
McPherson’s has a large customer base, servicing approximately 10,000 retail outlets, most of the region’s leading retailers, including supermarkets, discount department stores, department stores, pharmacies and independent housewares stores.I have not sent my complaint email to the company, yet. A picture saves many words.
I have sent the complaint now.
About a year ago we bought a promoted special at a Coles supermarket, a roll of Multix Alfoil in a reusable plastic dispenser. I hate it when a box starts to disintegrate before the roll of whatever runs out. The foil ran out and so we bought a new roll of Multix Alfoil and it does not fit the dispenser. Looking more closely, the dispenser is for a 29.6cm wide roll and the roll we bought is 30cm. Of course we can't return it to the supermarket as the box has been opened. I can only say we feel very cheated and I ask, if you were buying the same brand and same length replacement roll for a dispenser, would you check the width? Is a 29.6cm roll still available?
Miss Millencent Friendly was a character in a board game called Art Auction. I always selected her character. Upper Kombuctor West was a fictional town in a variety show where lived......an old lady. I can't remember now.
I received this reply the following day.
Good Afternoon Andrew
Thank you for your enquiry in regards to the Multix Alfoil Dispenser and
The item and its refill pack was discontinued several months ago and is no
The refill pack was produced specifically to fit the dispenser pack.
We are sorry for any inconvenience caused.
McPherson's | Customer Service Team
Beauty, Wellness & Health
McPherson’s Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208