Mother's telephone stopped working on Mother Day, the day R visits her. He had a call from a call centre in some other country who kept asking to him hold. Mother is Telstra priority customer because as she says, her telephone is essential, never mind that her personal alarm is connected to the National Broadband Network and not the telephone line.
Mother, for $50 per week, five days, gets an attendant to supervise her showering. Mother runs them ragged and they are all so concerned for health, her well being and her lack of money, so unlike her uncaring children. It is the best $50 a week that Mother spends.
Eventually the overseas call centre connected R to a local supervisor and it seems one of Mother's showering people could not contact her via telephone and thought the worst. R spoke to the showering person and he said she sounded very stressed. That is Mother's task in life, to make people worry about her. But of course all these calls delayed R who usually leaves at 10 on Mother Day. He would have been at Mother's by the time he dealt with all these calls.
Finally he hung up the phone and set off rather late. Although the tech person was supposed to fix Mother's phone between 2 and 6, he was there in the morning when R arrived. It was a fault in a street junction box. Mother had already told ABI Brother that he must stay the night as she can't be on her own without a telephone.
All was sorted and most kindly, Tradie Brother called R tonight to thank R for his efforts.
R knows all about home care and from his experience, if the client is difficult, he or she is not given the same caring person on a continuing basis, which is exactly what is happening with Mother. A different woman arrives every day for Mother's showering.
At Chemist Warehouse, Mother refuses to use a basket, instead stuffs innumerable products into either her handbag or two less formal bags. R sorts it out at the desk and puts it all into a basket. R put her walker in the car and had to clear the box below the seat, T, did you pay for this talcumn powder? I don't think I did, R.
I quote R, "Your mother is an ****ing nightmare. The manipulation and the sheer gaul of her. I have worked in disabilities and with old people for thirty years and I have never met anyone like her".
Yes dearest, that's my mum.