Snip from an email from a friend. He is internet savvy and just being stubborn I expect. I think he was away when his Myki renewal email arrived and he missed it.
I went to the City today; got off at Central; my MYKI would not work as it has “expired” on 5 December!
Well, the lady there at the ticket office made a new card for me immediately; no hassle EXCEPT “You have an automatic top-up authority on this card sir; that will no longer be valid; you will have to renew that”!
Can I have the form then please . . . Oh there is no longer a form; you have to go on line and do it sir and if I don’t have a computer to go on line???? well you will have to go to an Internet Cafe and do it!
Anyway, I want to detail R's problematic renewal of his Myki concisely.
He travelled by tram to Flinders Street Station and as you don't have to touch off on a tram, he didn't. He queued to renew his card. Staff said you can't because it wasn't touched off. He was escorted through the train barrier and out again and was now touched off. He queued again. Instead of being issued a Senior's Myki, he was given a normal one. He pushed into the newest queue and obtained the correct card.
A couple of weeks later he went online to add money to his Myki card balance and the system would not accept it. He called the Myki office and after a long wait in a queue, it was discovered they had registration details for his original card and the wrongly issued non Senior's card, but not his current and valid one. Sir, it will be fixed within two weeks. Where did that leave him? He had to use a machine on the street to top up his Myki so that he could travel. Yes, eventually the matter was sorted and he was notified by email.
If only, if only, the brief email Myki sent about the need to renew his card said, your card must be touched off to renew your Myki, none of this would have happened and it would have been a smooth process that would take one minute and he would not be bad mouthing effing Myki to anyone who will listen. Instead he spent about 15 minutes at Flinders Street Station and a bit less than an hour on the phone with two calls including phone queue time and some time on the net.
I am in the process of emailing Myki about the matter. Perhaps I should just cut and paste this. (cannot, 1000 character limit)