I have a phone data pack of 250mb per month. It is adequate and costs $5 per month. I intended using my phone as a modem while travelling for my notebook and R's tablet. Clearly 250mb won't be enough. I used the Telstra mobile website to change it to 3gb for $30 two days in advance of us travelling.
The next day I rang and a very pleasant lass assured me she would change the plan and sent me a confirmation email.
We set off and still no apparent change. I rang again and a foreign sounding lad said he would fix it and it seems he did. So far as I could see, my plan had changed. We started to use data with the notepad and tablet. Not much initially, as we were in the company of a friend.
Yesterday I called Telstra to switch my data plan back to 250mb, and as I was talking to the lad, I received a text to say that it had been changed as I requested.
Today our phone bill arrived, with a charge of $183 for pay as you go data and that was only for a few days into our travels and I don't do pay as you go.
I wonder, should I spend half an hour on the phone to Telstra tomorrow? Should I pay and just wait for the next bill for it to be corrected, hopefully. Should I send and email with dates of change etc. I dunno. I will sleep on it.
Our normal phone bill is around $230 per month, land line with free rent, no call charges and free caller ID. Two mobiles, mine with the small data plan and paying the phones off at $20 per month for two years and 100gb of high speed cable broad band. I think I should press for a better deal. Nevertheless, our phone bill for this period should be no more than $255 with the increased data allowance for my mobile and not $426.