Kath, an Aussie a broad (note to self, fix the erroneous gap later) may or may not know that now in Victoria, she hailed from Kensington in Melbourne, Metlink had been replaced by Public Transport Victoria. If just talking about the website, it was a painless procedure, a change in name only. But now they have changed the website too.
I read a post from Marcus where he banged on about broken links on the new website. That is a bad, but it won't affect me really.
Well, I didn't think so, until I went to the PTV website today. What a mess.
It was Anzac Day here, a public holiday with a parade along the major tram route we use to get to town. City shops were closed until 1pm and trams were diverted in other directions until 1pm. I had to go to work late afternoon so I wanted to get into town for an urgent, ok self indulgent, errand to a shop that opened at 1pm and get home quickly as I had to go to work. All I wanted to know was what time the first non diverted tram went into the city. On the old website, I would have found the information in a minute and a half.
Between 10am and 12 noon, I reckon I spent a total of forty minutes trying to work out the time from the PTV website. I gave up and went to the still named Metlink app on my phone, and found the answer in thirty seconds.
Never mind Marcus' broken links. The damn site would barely work. I even thought, perhaps not made for Firefox and tried it using IE. Nope.
I could find specific tram times with three clicks before. Many more now. Many links were timing out. No, I don't want route 16. I want route 6. When finally I got something to work about route 6, all I could see was the suburban terminus departure times. Lordy, now I am looking at route 86. Right, you default to city to suburban terminus. Easy, I just click change direction. That was really not happening at all. I spent a lot of time trying to change direction, and it never worked. I opened a stop specific timetable using pdf. Oh no, that won't work either. Just hanging. What a bloody abortion of a website.
Media monitors for Yarra Trams and PTV, I am sure you are picking this up and passing it on. It is good to create new and fancy things, with boxes that say 'go from here to there' and overloading you with options. But I want a quick link to basic timetables, just like the paper ones I grew up with. No, not even that. All I want is to be able to find out relevant information quickly. Is that so hard?
Truly, I am absolutely astonished that web developers, who get paid a lot of money, have allowed themselves to be pressured to put something like that out for the public. If it was done inhouse, then it raises one of the best arguments I have ever heard for outsourcing. Y'know, some website developers use tester people to check their changed websites before going live. The PTV ever so clearly did not.
Is it fixed now? I don't care. I am no going near it for some time.