Tuesday, April 11, 2017

He's Chinese. He won't complain.

Did you see the story about the outrageous actions of United Airlines in the US? http://www.abc.net.au/news/2017-04-11/united-airlines-passenger-dragged-off-overbooked-flight/8433104


He was clearly injured when being removed from the airplane, through no fault of his. He had legitimately booked a ticket and was sitting in his booked seat. Random selection of passengers to be removed after the plane was overbooked, with the airline not allowing for seats for their own staff, led to him being selected to be removed from the flight, along with three other people. Two offers were made to passengers to give up their seats and when none would, the random selection was put in place. So what were the offers? Future travel vouchers, I expect. 

Random selection should not happen. Airlines should offer enough that people will agree to a flight change. We once received flight vouchers as compensation and when we used them, it cost us nearly the same in airport and travel taxes as we could have booked a cheap airline flight. No, I don't understand that either, but I do understand airline vouchers for future travel are a rip off. Don't accept them.

It is quite simple. Airlines wrongly overbook and when it goes wrong, they need to offer proper compensation to encourage people to inconvenience themselves by changing to another flight. 

There are some bad things that happen with camera phones, but in this case, that the actions were widely recorded really makes the point.

16 comments:

  1. It is a terrible action not acceptable one

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    1. Gosia, totally unacceptable.

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  2. I saw the police cum security men dragging the defenceless man down the narrow aisle, smacking his body on seats on either side. Other passengers were begging the police not to damage the man's head and body. It reminded me of Nazi thugs :(

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    1. Hels, quite sickening to watch.

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  3. My God! What a disgraceful, disgusting story! Despicable behaviour by the airline...reads like a movie plot...but, unfortunately, it's not a movie, it's reality!

    United Airlines should be hauled over the coals on this!!!

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    1. Lee, what a way for UA to ruin their repuation.

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  4. It was a disgusting act of violence by an airline against a legitimate paying customer merely because of their own fricking error.

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    1. Strayer, they gamble with this overbooking and I guess their staff have priority to get somewhere to fly planes. I hope they were not leisure travellers on staff discounts.

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  5. "It is quite simple. Airlines wrongly overbook and when it goes wrong, they need to offer proper compensation to encourage people to inconvenience themselves by changing to another flight."
    I don't agree with this. Airlines should book until the plane is full and then not take further bookings but put people on a 'standby list' if they wish to do so instead of booking on a different flight. Then if people don't turn up for their booked seat, the standby passengers can board, on a first come first seated basis. I don't think it's at all fair that someone already aboard should be made to get off again.

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    1. River, we used to have standby here for flying. I wonder why it was dropped?

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  6. United Airlines shares have taken a beating over this. And so they should.
    And one UA employee has been suspended. I suspect we will hear more. I hope we hear more.

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  7. I'm sure staff must have a roster for where they are next flying to or from, so they should be responsible for ensuring they book their seats early enough that other passengers aren't inconvenienced. Failing that, airlines should reserve a certain number of seats for staff and when they aren't filled, offer them to latecoming passengers, again on a first come first served principle.

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    1. River, well that would be the company that is responsible for getting its staff to be in the right place to crew flights. As discussed earlier, standby.

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  8. As awful as that incident looks what amazed me even more were the ham fisted responses from United's CEO after the event. I suppose he'll be quietly removed in weeks to come when perhaps he should be dragged out of his office in the same manner his passenger was treated.

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    1. Quite possibly, Victor. Europe has a good compensation system for inconvenienced passengers. I don't know why we don't?

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