I received a call from the computer repair company today. This gets a bit techy but I will try to keep it simple. In a desk top computer and like in a lap top and note book computer there is a spinning disk, like a dvd. It is called the hard drive. That is where everything is stored and usually has your operating system. In your phone of tablet, it is a solid state or flash drive. No moving parts.
The failed desk top has two drives, a normal spinning disk hard drive, where everything is stored, and a solid state. Our operating system was stored on the solid state drive, which was good, Switch the computer on and it was up and running in ten seconds and ready to use.
It is supposed to be reputable known brand which I won't name until I have it confirmed by the computer shop. Nevertheless, it has failed after just a few months and that is why the computer would not start up.
I was given two options which came down to one. Pay $99 to just remove the solid state drive and then load Windows 10 onto your spinning hard drive. You will lose everything on your hard drive when Windows is reloaded. The other option, buy a new solid state drive to replace the old and Windows can be loaded on to that and you won't lose anything. Cost, $300. I went for that option.
We have another external hard drive, used as a back up. It is supposed to back up our computer, with everything to be able to retrieved. It was plugged in and the lights flash at times, but I have no idea how you would retrieve your files from and no faith that I could manage that.
There are lessons to be learnt. Don't buy a computer by mail order from another city, in our case Sydney. While the company will honour the warranty and cover the costs, how do you pack up a computer tower to post it? How long will you be without it? In preparation for connecting to the NBN, we had decided to to change our general email ISP address to web based address, Gmail. I had set up our joint account just the day before the drive failed. We have lived and died with our ISP email, but here is a reason why the paperless office won't happen. While we can access our ISP email now over the net, there are a lot of emails stored there that I don't think we have access to, including all the emails between us and the company we bought the bought the computer from. I don't have a clue who it is. All our bills, banking stuff, so many things come into our ISP email, so it will take quite a bit of changing. While ISP email is great to use, it is caveman stuff.
I am just so depressed about the whole business. Buying a computer by mail order, admittedly with advice from a friend who had done the same and recommended the same to others who did and all was well. I am cross with myself that I have not recently manually backed up. I am cross with myself that I have not taken the time to understand how the automatic back up works. I am cross that I rely on ISP email and not changed to web email much earlier.
I am writing this on a not very old note book computer, maybe four years old and while it is lovely to type on once you fingers get used to the tighter spacing of the keys, this morning when I switched it on, it would not start. It kept trying and at times a message flashed up, 'attempting computer repair', Apparently is repaired itself as after 20 minutes it did come to life. Its battery is buggered and will only work when plugged in to power.
How come my phone and tablet solid state drives are so reliable, but not the one when it is within a proper computer?