Neil Mitchell is a tabloid radio broadcaster in Melbourne. Tradie Brother was asked to call him by Mother over her bad insurance experience. While I have not listened to Mitchell, I expect he does a fine line in an old and poor pensioner widow cheated by an insurance company. I don't know what her problem is. While I would not recommend API Insurance as it uses overseas call centres staffed by people with strong and unintelligible accents, and it is quite dilatory in responding, it was quick off the mark by having Mother's roof covered by sheeting when rain came into her bedroom.
The company made some repairs, which I am not sure it was obliged to do. Mother told the company she could not cope with tradesmen at 7.00am as she does not rise until 9.00 and then has her jobs to do. That would be showering and feeding the cats. Mother made it difficult all along the way by being inflexible, as she always is.
Mother's bedroom ceiling is damaged by water, but Tradie Brother established it was sound and now dry. I am not sure in what manner, but the insurance company attended and fixed her roof, up to a point. I expect to get rid of her, the company offered her $2000 to fix her ceiling and repaint at her own convenience, which she accepted. A cheque is in the mail.
Nevertheless, Mother feels unsatisfied and was priming R to call Neil Mitchell. R cleverly preempted her by saying he thought she ended up with quite a good deal. To my way of thinking, given she had spent nothing on her roof for around 40 years, the insurance company could well have denied her claim as she had not maintained her roof at all. It is fair that the company pays for her damage, but I think the company has done its part and has no further responsibility.
At least with Mother receiving a cheque, we won't have to pay the excess on the insurance claim.
Later: R suggested when I call Mother tomorrow to wish her happy birthday that I ask her if she has received the cheque. It was promised in two weeks and it has been about three weeks, and if it has not arrived, I expect she would have mentioned it. If her answer is non-committal or negative, I will ask her for a phone number to follow it up. I guess she has the cheque and has banked it and is not telling my siblings about it.