Is there a Twitter hashtag #Trapped by Telstra? I am sure there is a #I hate Telstra.
Telstra is our large, formerly government owned, telecommunication company. Both our mobile phones are out of contract and Telstra has taken advantage by increasing the cost of each phone plan by $10 to $35. We may make two calls a month and send a few text messages. $5 of the cost is for a data allowance of 250mb.
I was a bit cross about it. I called Sonny in Telstra's Philippines call centre who apologised profusely. What annoyed me most that we weren't notified. I noticed our bundle bill was a little higher and checked the bill as to why.
Sonny was no comprende about any reason for the cost increase. His final suggestion was pay as you go. That would probably mean we would lose our phone numbers that we have had for years, nearly two decades in my case. Telstra's pay as you go is expensive anyway. I looked at alternatives. Aldi uses the Telstra network as does Woolworths. They do offer a cheaper service. I checked with R and eventually agreed with him that it was all too hard.
Our internet comes via a Telstra cable to our desktop computer where a modem then distributes a wi fi signal. The modem is also cable connected to the computer. TPG has installed equipment in our building to provide customers with high speed fibre optic, but the last stage of it is via the copper phone wiring in the building Their price and bundles are extremely competitive. This is tempting, except our phone outlet plugs are not near the computer desk and there is no easy way to get the phone line near to the computer. Again I feel trapped by Telstra, but wait.
We are overdue replacing our grandfather's axe computer and the next one will be able to wi fi. There is no reason why the modem can't sit at the telephone point and our desktop pick up the signal. Telstra, finally gotcha! I and others have been very tolerant over many years of your behaviour but increasing the cost of our mobile phone plans was the point where you tipped us over and killed the remaining goodwill we had towards what was our government owned phone company.