I am being very careful here as I don't want to end up in court but here is what I heard about the behaviour by Allens Real Estate, specifically the behaviour of agent Grant Lynch.
Maybe it is someone who we know but that does not matter. Before the Victorian and Civil Claims Tribunal was a couple who sold their house. The usual commission to a real estate agent in Melbourne is between 2% and 5% of the selling price, plus advertising costs.
The people selling the house signed the contract after they say they verbally heard the agent tell them of a bonus of an extra 2% if the house sold over a certain figure. They failed to correctly place a decimal point when they signed and as VCAT judged, they had signed the contract. What they signed for was a bonus 20%, not 2% over a certain selling figure as they thought. I seem to recall the dollar figure was somewhere between $20,000 and $30,000 but perhaps adjusted to under $20,000 after they complained.
I would suggest people who are thinking of using Allens Real Estate to be very careful about what they sign. This matter that went before VCAT would be enough to put me off of using Allens Real Estate at all, no matter that the complainants lost and the real estate agency won.