Remember when R went to Flinders Street Station to renew his soon to expire Myki card? In brief, he had not touched off on the tram because you don't have to, but to renew your card, you have to touch off. After queuing to find this out, staff escorted him through station gates so that he was touched off and he joined a queue to again attempt to renew his card. All went well until a couple of seconds after he left the the ticket window and realised that the ticket window person had given him a full fare Myki card, not a Seniors card. He went back, pushed his way to the front of the queue and finally had the correct card. To say he was seriously pissed orf, is an understatement.
Problems over, you may very well think. Nope. He went to top his Myki online and it would not accept a top up. He called the Myki call centre. After a decent wait in a phone queue, the person on the phone told him he had two Myki cards registered. The old one and the one that was incorrectly issued but not his current one. R is now table thumping angry. It will take up to six working days for the error to be corrected. In the meantime he topped up his card at a machine at a tram stop.
R is a responsible person and made sure Myki had his email address so that he was notified when it was going to expire. Not everyone has an email address or is as responsible as R. I have heard that if you Myki does expire before you do anything about it, it takes ten days for a new card to be issued.
It is not the technology of Myki that is the problem. It is the humans behind the system.