Monday, December 02, 2013

More Myki Madness

Remember when R went to Flinders Street Station to renew his soon to expire Myki card? In brief, he had not touched off on the tram because you don't have to, but to renew your card, you have to touch off. After queuing to find this out, staff escorted him through station gates so that he was touched off and he joined a queue to again attempt to renew his card. All went well until a couple of seconds after he left the the ticket window and realised that the ticket window person had given him a full fare Myki card, not a Seniors card. He went back, pushed his way to the front of the queue and finally had the correct card. To say he was seriously pissed orf, is an understatement.

Problems over, you may very well think. Nope. He went to top his Myki online and it would not accept a top up. He called the Myki call centre. After a decent wait in a phone queue, the person on the phone told him he had two Myki cards registered. The old one and the one that was incorrectly issued but not his current one. R is now table thumping angry. It will take up to six working days for the error to be corrected. In the meantime he topped up his card at a machine at a tram stop.

R is a responsible person and made sure Myki had his email address so that he was notified when it was going to expire. Not everyone has an email address or is as responsible as R. I have heard that if you Myki does expire before you do anything about it, it takes ten days for a new card to be issued.

It is not the technology of Myki that is the problem. It is the humans behind the system.

12 comments:

  1. That's right, I'm constantly surprised at how terribly incompetent people are. How hard can it be? Ugh.

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    1. They are. We won't start on call centres.

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  2. I agree people doing these jobs seem to have forgotten how to think or use common sense. How annoying for R. "table thumping mad" seems quite constrained under the circumstances.

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    1. Diane, it just mystifies me. So much bother for R and extra work for them.

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  3. I bet he enjoyed that experience, I've had a few myself not much fun.
    Merle..............

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    1. Merle, you have your Opal Card to look forward to. Good luck.

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  4. I'd be table thumping angry too. When renewing a seniors card you should be issued the correct new card, the person behind the counter should have checked that. and doesn't the old card automatically get deregistered when a new one is issued?

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    1. River, tick on both counts. Who knows why not.

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  5. Since Myki has been the only option I have personally witnessed some horrible disregard for "customers" and lived in fear of going through what R has been through. I suspect it's only a matter of time.

    The whole thing is a total disgrace - ill conceived, poorly designed and too fragmented. The left hand has no idea what the left is doing.
    The first rule of business is to sell something people want. The second is that no one will buy it, even if they want it, if buying it is too difficult. There will always be fare evaders, but the rate of fare evasion just proves rule two.

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    1. The ones I feel sorry for FC, are the tourists who just want a tram ride and know nothing about the system, or about the free City Circle tram.

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  6. Nightmare that has not and probably never will be correctly sorted out so long as idiots are able to be lazy and treat customers as cattle.

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    1. Jayne, billions of dollars and years of work, and the system doesn't work very well. You are right, idiots.

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