Mother's electric supply and billing has almost become beyond my understanding.
In January this year she was door knocked and signed up for a two year contract for discounted electricity with Tru Energy, her existing company, she thought. It quickly became apparent to her that it was not the same company but Tru Energy NSW, a different state and a different company. She did not like that and within the cooling off period requested a cancellation of the contract and to be returned to Tru Energy Victoria.
In spite of several phone calls she has made since then, she has not had an electric bill. Mother barely manages to pay her electric bill, in fact I paid her bill for the last quarter of last year. As for saving up for a big bill like a bill of many months electric supply of perhaps over $1000, no, that is not my mother.
It has been an ongoing worry for Mother. It should be a worry for us kids as we will be the ones who have to pay. While I already knew, I printed out a fact sheet from the Energy Ombudsman website saying that she could not billed for electricity any further back than nine months and that she will be given an equal time to pay. It is now past the nine months so Mother will now have free electricity due to electric company incompetence.
I called Mother to tell her not make any more calls about her non existent electric bill, as she will now have free electricity. Mother was one step ahead of me though.
She received letters of demand to know her identity from Origin Energy. She ignored the first. The second letter advised her that her power may be disconnected.
Now while Mother may behave like a silly schoolgirl most of the time, do not threaten Mother. Never threaten Mother. I have vague childhood memories of Mother being threatened and she turned into a smart and self assured person very quickly.
Late afternoon she called Social Security about the electric company that threatened to cut off her electricity. They advised her to call the company at 8am, no matter what time their opening hours were. She stewed and fretted on it overnight. Mother doesn't usually rise until 9am but by 7am she was up, showered and dressed and called Tru Energy Victoria, which as usual said she owed them nothing. She called Tru Energy NSW who told her they had transferred her to Origin Energy. Why? She wanted to be transferred back to Tru Energy Vic within a cooling off period. But it was Origin who threatened to cut her supply off, so she saved herself for them. I am 82 years old, wrong, she is 79, I have a heart condition, not so, I have no one to help me, untrue, ABI lives five minutes away, I have a personal alarm system that relies on a supply of electricity, that is true.
We are terribly sorry Mrs C. We will look into our methods of notification. You were transferred to us in August and you should receive a bill soon, but only back to August.
So it looks like Mother will only have to pay electricity back to August, which is the normal three month billing period, and had free electricity from January to August. That is if the bill does arrive. Mother asked Origin to be transferred to Tru Energy Victoria, as she originally requested. This may go on for a long time yet.
How can companies be so incompetent? It is beyond belief. What should be so simple seems to happen like you are the first person in the world to alter something. Like this example from James, or my own when I wanted to change my phone data plan.
What world do I live in? Thanks goodness there are birds and trees to look at. They make sense.