Briefly, it was mid afternoon and I was at Richmond Station wishing to go to one of the City Loop Stations. I have used Richmond Station often enough, although not enough to say I am familiar with it. I do know which platforms some suburban trains go from. All the indicators informed me to catch the next train to Flinders Street and change there. I did so and because I left the train near the De Graves Street Subway, I walked down that ramp to check which was the correct platform. I had to walk outside the ticket barriers to find a board that told me, then go back up another platform.
I am sure the train I boarded to go around the City Loop had just come through Richmond Station. Why couldn't I find this out at Richmond? I am sure the information used to be displayed and I am sure the trains used to display City Loop via Flinders Street.
We advise that weekday City bound services departing Richmond station, which operate in the afternoon (approximately 12:50pm onwards), are scheduled to travel direct to Flinders Street station, and do not travel via the City Loop. Yes, I knew that.
As such, we can confirm that all customers wishing to travel to a City Loop station from Richmond station after approximately 12:50pm will be directed to board any service to Flinders Street station, and then change to a City Loop service. That is what I am on about. Why can't I know what time and which platform the next City Loop via Flinders service is? I was happy to wait as I was already exhausted from so much walking, like a few kilometres.
Customers travelling from Richmond station to a City Loop station prior to 12.50pm can view the Passenger Information Display Screens at Richmond station to locate the next service which is scheduled to operate via the City Loop. Not relevant.
We fully acknowledge that you may not have been aware of the above and sincerely regret any inconvenience you may have experienced at the time.
No help whatsoever. I wanted to know why they do not display the next City Loop via Flinders Street service and I did not get a satisfactory answer. No doubt if I don't find out the information in advance, I will continue to be inconvenienced so I take Metro Trains' sincere regret with a grain of salt.