On behalf of V/Line I am sorry for the protracted delay (very protracted, but at least they did) in getting back to you.
Your feedback was forwarded to the Area Services Manager in Ballarat for investigation.
I have since been advised that some trains to Melbourne depart from platform 2 (that is not what I was told by a station staff member and in a forum) so signage may be confusing as it would be hard to list all train services by platform (What signage? That was my point What I wanted was some indication that I needed to check). This station on the day you travelled may have been understaffed as it was only opened from 6am to 2pm on Saturday 21 April and closed Sunday 22 April (It was a weekday. I stated the date in the complaint) which was why there were no announcements. However, in the interim staff have been informed to ensure every train is announced. (In the interim? Before what?)
On behalf of V/Line I apologise for the inconvenience and frustration and experienced as a consequence of this event.
Thank you for taking the time to contact us with your feedback.