Briefly when I was a callow youth, I had a business. It was a joint venture with my step mother, a garage in South Gippsland. My father owned the building freehold and we paid him rent. It was successful, but the bright lights of the city were calling me. Does that qualify me to comment on business? No, not at all, but I did learn some business things. One was don't trust staff. The other was if you do happen to have staff who are trustworthy, do all you can to keep them.
I just worked out this formula below in my head today. I am absolutely sick of owners of businesses complaining about how much their staff cost them. One successful restaurateur, George Colombaris, suggested staff should not get penalty rates for working un-sociable hours. Ha, so the lowest paid workers in Australia are getting rich on penalty rates. I don't think so.
Business owners, here is a formula. Costs, including staff, rent, supplies, taxes and all the rest, plus a profit margin for yourself equals the price you charge. It is that simple.
There is not a lot you can do to reduce many of your costs, except for staff and so you target the soft option. Fortunately in Australia workers are protected by awarded conditions and pay, so you can't cut those costs either. Instead you make a big noise in the media about staff costs. No, all business should be paying their staff the same basic pay or more. Staff costs do not make your business uncompetitive, so cease your bleating.