All was well with R's lappy. The internet service worked brilliantly at home but was a bit marginal when I carted the lappy down to the Bellarine Peninsula. We had successfully changed from 3 to Vodaphone. But then the auto generated bill arrived for 3 after we had changed to Vodaphone, 3's sister company. I wasn't home, R called Mumbai. Lucky that he was on holidays and had five hours of spare time to sort the problem out.
It would seem that the lappy was still using 3 as well as Vodaphone. Eventually he got quite cross and told the Mumbia lass to cancel his 3 account. She could not do that apparently. R became very insistent. A battle went on between Mumbai lass and R who was insisting she cancel the account. R was escalated to someone back in Australia. He was told he still had five months to go of his contract with 3 to go, and the cancellation fee would be $100, which was the remainder of what he would have paid up until May, the end of his contract anyway.
I refer you back to Part 1, where the flyer we were sent said, As part of this we are offering you the option to switch to Vodaphone - at no extra cost to you.
R has his own tolerance levels and needed to draw breath so it wasn't until the next day that he called Vodaphone. Lordy, Mumbai again. He was quickly escalated again to someone in Australia. He must have had a certain tone in his voice. Upshot is a $100 credit to his Vodaphone account to cover the 3 billing until May. Vodaphone was free for the first month and at $15 per month with a $100 credit, it will be a while before we pay Vodaphone anything. But will it all happen as stated? Who knows. Not large amounts of money but why were we told no extra cost to you? Why do I think there will be another over the phone battle about this. This is an abridged version of the five hours R spent on the phone. Add to that the around five hours I spent on the phone to get the Vodaphone connection right...........well maybe we should let it be. Yes, Vodaphone is spelt wrongly. I can't spell phone with an f. Lucky them as this post won't come up in Vodafone search. Ooops.
Added later: A bill from Vodaphone just arrived via the email system and it appears to be all correct with a remaining $85 credit. I am impressed. Someone actually got something right. It is such a surprise these days.