Different sort of tune to what you were expecting.
There was a time when I would offer my help to friends, acquaintances and workmates who were starting out with these mysterious computer machines and the information super highway. Along with it being difficult because no two computers are set up in the same way, and the lack of effort on who was being helped to try, I have struck that off the list. I will judge that everyone who is ever going to use a computer now has one. So, that is probably something I won't get asked to do again, and nor feel obliged to offer. Having said that, I would love to help an old person get online, but the same problem is there, different system set up.
There was a at time stretching back even earlier when I would offer help when someone bought a new tv. Present tvs are marvellous in the way they automatically tune. But you often need to find the manual to know how to get to the menu. Actually, now, you probably don't. They all seem reasonably standard, like mobile phone menus are, but weren't in the past.
Again, with tvs, it was the same. People would not help themselves. Manual? 'Not sure. Around somewhere. Maybe I threw it out with the packaging. Perhaps it is in this drawer, nay, maybe the cupboard. It is somewhere. I will find it.' You struggle on, learning about a very different menu to what you know.
Words of gratitude are expressed for your help. Please, I would love to help you more, but you just aren't trying to help yourself.
Lol, probably much worse if who you are helping has had a drink or five.