How old is our Etag? I guess we signed up for one when we moved here as R might have been using Citylink quite often on his way to and from work. He has used Citylink for work, but rarely as it is so congested in the afternoons and no quicker for his trip to work in the morning. So the Etag would be about seven years old.
We recently noticed it had failed to work when we were travelling outbound east on Citylink. It worked when we were travelling inbound. We fools thought perhaps Citylink was giving us a free trip as compensation for the pain we have endured as casual Citylink users and how they slugged us $20 on a christmas day past.
Ok, it did not work the next time we used Citylink. Ring Citylink. Very pleasant person on the phone promised to send a new one and that there would be a reply paid envelope to return the old one.
Very pleasant person failed to notice that there were two cars registered for the Etag and only sent one windscreen clip. Another call and an extra clip was dispatched. Hang on, where is the reply paid envelope? We felt like we had more than enough contact with nice person at Citylink. We just bought an envelope and paid the postage ourselves. Like in many areas of life, we are the only people who have needed a new Etag, so I wouldn't expect Citylink to get it right the first time.
Had a death in your immediate family lately? Just try to start cancelling the like of mobile phones. Your relative is the only customer of the phone company who had died. It is a new learning experience for the phone company. I can only conclude this from experience. In fact this applies to many utility companies and banks.
But it is supposed to be the jolly season so I will be very nice about the new Etag. It is a very neat unit and clips easily into its holder, unlike the old model that I never mastered the intricacies of getting it into its clip and always got R to do it for me, or sat it on the seat. It is less sensitive too, which is a good thing, kind of. Because I was without clip, I had it sitting on the dash and it did not work. I had to turn it over.