The Brighton Antique Dealer is a regular user of the Melbourne Bus Link. She catches the 219 bus to go out and return home. It runs along Bay Street in Brighton with a very convenient stop for her. Although she is still mobile, she has a stair inclinator at home and uses an electric chair rather than walk long distances.
She was on about the bus service a few weeks ago, and it has taken me this long to check what she was talking about. It seems pretty obvious to me. She has called the bus company many times, but the problem still arises.
BAD said that the bus often just does not turn up when she is going out and often goes down a different street when she is coming home. She gets on really well with the drivers as she can be quite charming but she is one friend who I would never dare to cross. Her wrath would be heavy.
Now the problem. I looked at this map to work it out. BAD's complaint is about buses not coming along her street when they are scheduled to. I would guess that if the 219 bus is running late, it just turns down North Road to get to its terminus on time. By doing this, it could pick up at least ten minutes, if not more.
I will suggest to her that she always notes the time when a bus fails to appear or goes down the wrong street. I expect she will have done this already though.
It is not good enough if this happens regularly. If the bus does not have enough time to run its full route, then give it more time. Oh, that would cost money.