One argument from our train company Connex in their defence over delays that struck a chord with me was Australian culture. Things that other countries do to keep their trains moving, would be unacceptable in Australia.
I recall a fatal accident that we happened across on major Bangkok road. I asked a person later who knows about such things, and he told me that a response team will be there very quickly, the body and car will be quickly removed, and traffic would be back to normal within half an hour. In Australia, you could expect the road to be completely closed for four hours minimum, possibly six hours while pc plod ponderously go about their investigations and a haulage machine to remove the car is brought in from 50 kilmetres away. Getting the road moving again is not a priority. So many people are inconvenienced and the flow on effect can last for hours later.
I am not sure how trams and buses work in other cities around the world if a passenger falls ill, but in Melbourne, the vehicle will remain stationary until an ambulance arrives. In the case of trams, that means no vehicle will move, since trams can't get around a stationary tram in front. I had an experience of this once, when a fellow passenger took a fit. Fortunately the tram was at such a location that it could turn a corner and get out of the way of a major route and wait for the ambulance, only inconveniencing a minor route.
If it is sick passenger on a train, the train will remain stationary at a station until an ambulance arrives and the paramedics remove the person from the train. In other countries, the ill passenger is removed from the train, with a staff member to look after them and the train goes on. Well, we can't do that hey, coz the only staff member at an unmanned station, and there are a lot of unmanned stations, is the train driver.
A sick passenger on one train may delay tens of thousands over the day from flow on effects. How about this Connex? A fast response team to get to a station to attend to an ill person who has been removed from a train.
Or even in the extreme, dump them on a platform, call for assistance for them and the train continues on.
People fainting on a train seems to becoming more common. Connex would like you to believe that the reason is that people aren't eating a proper breakfast. They are not going to say it is because of overcrowded trains. We westerners are clearly different to Asian people, who sometimes get crammed and pushed into trains.......and we all know nothing stops a Japanese train.
How many people are on a packed Melbourne train? I don't know, a thousand? That so many should be inconvenienced, plus the flow on effect, by one passenger having a fainting fit and the train having to remain stationary until an ambulance arrives, seems wrong to me.
Should I have a fainting fit, I would be very embarrassed, but even more embarrassed if I knew that I had totally stuffed up the train system, by the train having to wait until an ambulance arrived and I was removed.
I really don't think Connnex's argument is sound. It is not Australian culture that delays our public transport, in the mentioned area at least. It is Connex's way of dealing with such matters.